Returns are at the sole discretion of Network 1 Solutions, LLC. within 30 days of purchase and return of products. Products returned which are not defective will be subject to a 20% restocking fee. Original shipping cost will be refunded at the sole discretion of Network 1 Solutions, LLC. Customer is responsible for return shipping costs.
Network 1 Solutions, LLC. understands that sometimes damages occur during shipping. Any freight damages must be declared to Network 1 Solutions, LLC. in writing via email within 3 days from the time of delivery. Failure to do so will result in your claim being denied by the carrier. In the event that our customer notices damage has occurred during transit the customer is encouraged to photograph any damage before accepting the shipment. For freight shipments the customer should notate on the bill of lading any noticeable damage at the time of delivery. Any damage, whether external or internal, should be reported to Network 1 Solutions, LLC. within 2 days of delivery. Claims made past 2 days are left open to the sole discretion of Network 1 Solutions, LLC.. It is important that the customer notate damage on the bill of lading for freight shipments as failure to do so will result in the carrier's denial to honor a damage claim. In such an event, this failure to properly report damage upon delivery will result in all damages being the sole responsibility of the party signing for the shipment.