Describe the condition of the product and the situation leading up to the issue.

If the damage occurred during shipping please write 'shipping damage'.

Explain what happened when the issue occurred.

Include what failed, how it failed, and any relevant details about the environment or usage at the time.

Select the date when the damage or failure occurred.

If discovered during shipping, use the delivery date.

Upload clear photos showing the damage, packaging (if applicable), and any relevant details.